The following definitions apply in these Terms:

• “Nebula” means Nebula Advantages LLC.
• “Service” means Nebula Timekeeping, including websites, dashboards, kiosks, mobile experiences, APIs, and related services.
• “Customer” means the individual, sole proprietor, business, organization, or other entity that creates an account, subscribes to a paid plan, or otherwise uses the Service.
• “User” means any individual who accesses the Service, including Customer admins, owners, managers, employees, auditors, and solo users.
• “Customer Data” means data submitted to the Service by or on behalf of Customer or Users (e.g., worker profiles, job codes, punches, schedules, approvals).
• “Content” means text, data, images, files, and other materials displayed or made available through the Service.
• “Nebula Timekeeping Core” means the free account tier for getting started with the Service.
• “Nebula Timekeeping Plus” means the paid subscription tier that unlocks business team tools and active employee seats.
• “Active Employee” means an employee, worker, owner, sole proprietor, solo user, or other worker profile that is active and able to access or be managed through paid team features during a billing month.

2.1 Eligibility

You must be legally able to enter into contracts to use the Service. If you use the Service on behalf of a Customer, you represent that you have authority to bind that Customer to these Terms.

2.2 Account creation and accuracy

You agree to provide accurate information, keep it updated, and not impersonate others. You’re responsible for all activity under your account credentials.

2.3 Roles and access control

The Service may support roles (e.g., admin, manager, timekeeper, auditor). Customer controls which Users have access, and what each User can see or do. Customer is responsible for assigning permissions appropriately.

2.4 Employee access

If Customer enables employee access (including kiosk modes), Customer is responsible for communicating internal policies (e.g., punch expectations, break rules, attestation/approval workflows).

3.1 Plans and fees

Some features may require a paid subscription. Pricing, plan details, and what is included are shown at sign-up, in the Service, or on Nebula’s website.

Nebula Timekeeping Core is the free tier. Nebula Timekeeping Plus is the paid tier. Plus is $4.99 per month and includes the Customer admin/owner plus up to five (5) Active Employees. Additional Active Employees are $1.99 per month each.

Actual charges may vary slightly due to rounding, taxes, billing-cycle length, credits, discounts, payment processor rules, or plan changes shown at checkout or in the Service.

3.2 Automatic monthly renewal

Paid plans renew monthly until canceled. Unless Customer cancels before the next renewal date, Customer authorizes Nebula and/or its payment processor to charge the payment method on file for the next billing period.

3.3 Payment authorization and payment processors

By subscribing, Customer authorizes Nebula and/or its third-party payment processor, currently Stripe where enabled in the Service, to charge the payment method on file for recurring fees, added Active Employees, taxes, and other amounts shown at checkout or in the Service. Payment processing may be subject to the payment processor’s own terms and privacy policy.

3.4 Active Employee billing and prorations

Plus includes up to five (5) Active Employees. If Customer keeps more than five (5) Active Employees on Plus, each additional Active Employee is billed at $1.99 per month. Proration may apply when Active Employees are added during a billing period. For billing estimates, the daily additional-employee rate is 6.63 cents per Active Employee per day, based on $1.99 divided across a 30-day billing period.

Example: if Customer adds a sixth Active Employee on day 15 of a 30-day billing period, the next monthly charge would include the $4.99 Plus base fee plus approximately 99.45 cents for that added employee. If Customer adds that employee on day 20, the next monthly charge would include the $4.99 Plus base fee plus approximately 66.3 cents for that added employee.

3.5 Cancellations and downgrades

Customer can cancel using the in-app billing or subscription controls if available, or by contacting support@nebulatimekeeping.com. Cancellation stops future renewals, but it does not automatically refund the current billing period unless required by law or expressly stated by Nebula. Nebula may make paid features unavailable, downgrade the account, or end paid-plan access at the end of the then-current billing period.

3.6 Refunds and credits

Fees are generally non-refundable except where required by law or expressly stated by Nebula. Any credits, discounts, or promotional balances may be applied as shown in the Service or by the payment processor and may not be redeemable for cash unless required by law.

3.7 Failed payments and suspension

If a payment fails, is reversed, is charged back, or appears to involve billing abuse, Nebula may retry the charge, ask Customer to update payment information, downgrade the account, suspend access, restrict paid features, or cancel the paid plan. Customer remains responsible for amounts already due.

3.8 Trials and promotional access

If Nebula offers a trial or promotional access, Nebula may modify, suspend, or end it at any time. Trials may convert to paid plans unless Customer cancels before the conversion date shown to Customer.

3.9 Taxes

Fees may not include taxes. Customer is responsible for all applicable taxes, except taxes based on Nebula’s income. Taxes may be calculated, collected, or shown by Nebula or its payment processor where applicable.

3.10 Billing disputes

If Customer believes a charge is incorrect, Customer should contact Nebula promptly at support@nebulatimekeeping.com so Nebula can review it. Unauthorized chargebacks may result in suspension or restriction of paid features.

You agree not to misuse the Service. Prohibited actions include:

• Attempting to access accounts, data, or systems you are not authorized to access.
• Reverse engineering, decompiling, or attempting to discover source code (except where prohibited by law).
• Probing, scanning, or testing vulnerabilities without Nebula’s written permission.
• Interfering with Service performance (e.g., scraping, abusive automation, denial-of-service, excessive requests).
• Uploading malware or using the Service to distribute harmful code.
• Using the Service for unlawful, infringing, or abusive purposes.

5.1 Customer Data ownership

Customer Data belongs to Customer (or its Users) as between Customer and Nebula. Nebula processes Customer Data only to provide, maintain, and improve the Service, and as otherwise permitted by these Terms and Nebula’s Privacy Policy (if published).

5.2 Privacy-first approach

Nebula aims to minimize data collection. For example, the Service is designed to operate without GPS tracking. If optional device or network signals are used (e.g., kiosk device binding, IP allow-listing), they are used for security and operations.

5.3 Aggregated and de-identified data

Nebula may generate aggregated or de-identified analytics that do not identify Customer or Users (e.g., system performance metrics). Nebula may use these to operate, improve, and report on the Service.

5.4 Data export

The Service may support exporting reports (e.g., CSV/PDF) for timekeeping and payroll import workflows. Customer is responsible for exporting and securely retaining payroll-related reports at least once per week, verifying exported data, and ensuring compatibility with any payroll provider’s import requirements.

5.5 Data retention and deletion

Nebula may retain Customer Data for a reasonable period to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and support backups/business continuity. Customer acknowledges that no storage system is infallible and is solely responsible for maintaining independent copies of records needed for payroll, tax, or compliance history. Upon termination, Customer may request export and/or deletion, subject to legal and operational constraints.

6.1 Your responsibilities

• Keep credentials confidential and use strong passwords.
• Use least-privilege permissions (only grant access needed for each role).
• Promptly disable access for departing workers or contractors.
• Use secure devices and networks when accessing the Service.

6.2 Nebula safeguards

Nebula uses administrative, technical, and organizational safeguards designed to protect the Service and Customer Data. Examples may include role-based access controls, authentication and session protections, password protection in non-readable form, monitoring and logging, backups, and limiting access to people or vendors who need it to operate or support the Service. No online service is perfectly secure, and Customer acknowledges security risk exists in any online service.

Customer remains responsible for managing its own Users, permissions, devices, networks, passwords, and employee offboarding.

6.3 Security incidents

If Nebula becomes aware of a security incident involving unauthorized access to Customer Data, Nebula will take reasonable steps to investigate and mitigate the incident and provide notice consistent with applicable law and the information available.

7.1 Availability

Nebula aims for reliable uptime, but the Service may be unavailable due to maintenance, updates, outages, third-party failures, or events outside Nebula’s control.

7.2 Maintenance and updates

Nebula may update or modify features. If a change materially reduces core functionality for paying Customers, Nebula will try to provide reasonable notice when practical.

7.3 Support

Support channels and response expectations (if any) are described in the Service or plan details. Customer is responsible for providing first-line support to its Users, where appropriate.

The Service may interoperate with or rely on third-party services (e.g., payment processors, payroll providers, identity providers, email delivery services, and hosting, database, or storage providers). Third-party services are governed by their own terms and privacy policies and are not controlled by Nebula. Nebula is not responsible for third-party services outside Nebula’s control. Payment processing may be handled by a third-party payment processor, currently Stripe where enabled in the Service, and Customers may need to comply with that processor’s terms.

8.1 Payroll and exports

Nebula Timekeeping is a timekeeping and recordkeeping tool. Nebula is not Customer’s employer, payroll processor, HR advisor, accountant, tax advisor, or employment-law advisor. Customer is solely responsible for wage/hour compliance, payroll decisions, employee classification, break/meal rules, scheduling rules, approvals, final payroll review, taxes, record retention, and compliance with laws that apply to Customer’s business.

Reports, exports, dashboards, missed-punch indicators, approvals, and audit tools are informational tools to help Customer review records. Customer must verify time records and payroll exports before using them for payroll or legal compliance, and Customer is responsible for maintaining independent copies of records needed for payroll, tax, audits, or compliance.

9.1 Nebula IP

Nebula and its licensors retain all right, title, and interest in the Service, including software, designs, branding, and documentation, except for Customer Data.

9.2 Feedback

If you provide suggestions, ideas, or feedback, you grant Nebula a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or compensation.

10.1 Term

These Terms apply while you use the Service.

10.2 Suspension

Nebula may suspend access if reasonably necessary to protect the Service, protect other Customers, investigate suspected misuse, comply with law, or address non-payment.

10.3 Termination by Customer

Customer may stop using the Service at any time. Paid plan cancellation, downgrade, refund, and end-of-period access are governed by Section 3. Termination does not relieve Customer of amounts already due.

10.4 Termination by Nebula

Nebula may terminate or decline to provide the Service if you materially breach these Terms, or if required by law, or if continuing would pose an undue risk to Nebula or others.

10.5 Effect of termination

Upon termination, your right to access the Service stops. Some terms survive, including intellectual property, disclaimers, limitation of liability, and other provisions intended to survive.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEBULA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

NEBULA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT EXPORTS/REPORTS WILL ALWAYS BE COMPATIBLE WITH ANY THIRD-PARTY SYSTEM.

11.1 Employment, payroll, and compliance disclaimer

Nebula does not promise that Customer’s use of the Service will satisfy any employment, wage/hour, payroll, tax, audit, or recordkeeping obligation. Customer must review and approve its own records, exports, and payroll inputs before relying on them.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEBULA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEBULA’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO NEBULA FOR THE SERVICE DURING THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR, IF NO FEES WERE PAID, $100).

Customer agrees to indemnify and hold harmless Nebula from claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising from (a) Customer Data, (b) Customer’s or Users’ use of the Service in violation of these Terms, or (c) Customer’s violation of law (including employment and recordkeeping obligations).

14.1 Governing law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles.

14.2 Venue

Unless otherwise required by law, you agree that disputes will be brought in state or federal courts located in New York, and you consent to personal jurisdiction there.

14.3 Changes to these Terms

Nebula may update these Terms from time to time. If changes are material, Nebula will make reasonable efforts to provide notice, such as posting an updated date or showing an in-app notice. Continued use after the effective date means you accept the updated Terms.

Questions about these terms?

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